How long does it take to process a file?

VoApps patented technology has the capability of processing over 100,000 voicemails per hour.

What is the average processing time and why does it fluctuate?

Our platform can process thousands of records a minute (with more capacity coming on all the time) but there are a number of variables that will affect how long it takes a campaign to complete. On average, if not pacing, the platform will process tens of thousands an hour.

• Contact windows of the states you are delivering messages to - we respect contact times in each state, so if it is not yet a safe time in any of the states in your campaign, we will wait until those open.
• Volume on the platform - some times are much busier than others and when we have more clients actively delivering, there is more to fit through the system, and processing time may appear slightly slower than at less busy times.
• If you have spread out the delivery times within the file using the voapps_target_date field or the pacing feature, the records will process at the appointed times, and should process at the normal thousands per minute rate.

Does VoApps share scrub results with their clients?

Yes. In the first step of the patented DirectDrop Voicemail process, VoApps identifies wireless versus non-wireless phone numbers. At no additional cost, the scrub results are provided to the client.

Why does my campaign progress slow down toward the end?

There are a number of reasons a campaign could slow down at the end, but usually it is waiting for a very small portion to finish. The campaign is usually either waiting for western time zones to enter the state contact windows or for numbers that were temporarily unavailable to be tried again at a later time. In either case, you can download the results and begin to notate your accounts while you wait for the final few to finish, as you can export the CSV result file from the campaign screen in the web portal at any time. Any of the records that are not completed will have the 'Running' result code (101). This method is especially helpful if you intend to work the unsuccessful records by another means that day.

My campaign is processing too fast, how can I pace a campaign more evenly?

At this time, there are four main options for pacing the campaign:

• Utilizing the pacing feature allows you to specify the number of voicemails to successfully delivery per hour. You can set an initial pace during launch and you can adjust this setting while the campaign is in progress should you need to increase or decrease the campaign’s speed.
• You can utilize the optional field voapps_target_date to spread the deliveries out over the course of the day. On each line item, you can indicate what time you would like that to start processing. We have clients that will take chunks of 250 numbers to be delivered every 15 minutes to give it a natural cadence and smooth out the inbound calls. The details on this are on the campaign creation page of the web interface.
• You can use the pause button to slow the message delivery. Let the campaign go for a little while, pause it, wait for the staff to be ready for another influx of calls, and restart, etc.
• You can split the files into several pieces and set the target delivery times (on the page after the campaign creation page with the calendar on it) a couple of hours apart. This is a more manual way of effectively doing the same as #2, above.

Can you tell me how many lines you are using when sending out the calls? Is there a way we can control that with you?

We are sending these out via signals over SIP trunks, unlike a dialer using lines to call. We have a few thousand of them that are constantly sending out our clients' messages. If you need to slow the pace of the campaign, please see the options above.

Can I delete a pending campaign?

Yes, you can pause and cancel a campaign once the records have finished importing. From the live campaign screen, select “pause” and then “cancel” to cancel the entire campaign. If the campaign remains paused, any records left in this state at the end of the day will expire, essentially canceling each record.

What does Unsuccessful Delivery Attempt mean?

Unsuccessful delivery attempt means that the number is a valid number and we tried to deliver a voicemail message, but did not succeed in that particular campaign. The possible reasons for this include: voicemail is full; voicemail is not set up; it is a prepaid phone out of minutes; the phone has been recently disconnected; or we were unable to establish a connection to the voicemail platform at that particular time. Given that not all these possible reasons are terminal issues, we encourage you to try those numbers again in a future campaign.

Should I retry an undeliverable number?

An undeliverable number is a phone number that our system cannot attempt. It's likely the number provided is too short, too long or contained an invalid area code. For this reason, our system would never be able to successfully connect and it should not be retried in future campaigns.

Should I retry an unsuccessful phone number, if so, how many times?

Given that many of the reasons we could not deliver (above) are not permanent states, we would suggest trying again in a future campaign. We typically can deliver 20-30% of those numbers at a later date. As a general rule of thumb, if we have not had success in four or five attempts, we will probably never be able to deliver to that number, and you can stop submitting it.

If I pause a campaign that is using the optional target delivery field, will records with a lapsed target time process when I click restart or will they expire?

When the campaign restarts any records with a lapsed target delivery will process immediately. The campaign will continue to process any records with a future target at the time specified in the optional field.

What is the cost of using VoApps?

Clients are only billed for successfully delivered DirectDrop Voicemails. VoApps offers volume based pricing. The cost per successfully delivered DirectDrop Voicemail is typically one-fourth of the cost of manually dialing.

Can I have multiple logins for different users within the company?

Yes. Contact VoApps to set up an account for the new user, then the account owner can grant that user access to the accounts they need on the Account edit page.

In the response file does Running (101) mean already running or pending?

It means the record has not completed. Running (101) is not yet delivered, nor successfully tried.

Do you deliver based on zip codes?

Though we are not a call, we've always used each state's permissible contact times to stay as conservative as possible. Typically, we determine state by the area code of the phone number. However, you can use the optional field voapps_zip_code in the file to submit the zip code of the record. We will determine that state by zip code, and only use the more conservative of the two.

What result code would a disconnected phone receive?

There is not a result code specifically for disconnected phones. However, most often they will be categorized as an "unsuccessful delivery attempt". An unsuccessful result could also mean the voicemail box is not set up, full or out of credits, or in our attempts we were unable to establish a strong enough connection to deliver. A disconnected phone would only result in an "undeliverable" result if the number has been disconnected for a long time and dropped by the carrier.

How can I determine how many deliveries I’ve used for the month?

You can easily access your total number of deliveries per month by logging into the client portal and clicking on “Account Dashboard”. The dashboard allows you to see the number of deliveries by date and the total for a given month. At the top of the screen you can select the month you would like to view. The information can also be exported at anytime by clicking “export csv”. The export will provide you with more detail including the number of campaigns created, records submitted, deliverable records and successful deliveries by date for the given month.

On the recording request form, what is the difference between tone and pronunciation?

• For tone you can include the type of emphasis you prefer. For example, if you'd like the recording to be friendly, serious, stern etc. Also, you can specify if you'd like to try a specific accent. We've received requests from clients for British, Southern and even Australian accents.
• Pronunciation notes are primarily used to to clarify the way you'd like a certain word pronounced if the word doesn't sound like it is spelled. Some of our clients use this if the company name is difficult to pronounce.
• If you don't have any specific requirements you can leave these fields blank. The only required fields are title, voice type (male or female) and the script itself.

When does my trial period begin and end?

The order effective date is defined as the date of the first successful campaign or a set amount of days (indicated in the work order) from signature date, whichever occurs first. This also starts the evaluation period. Please refer to the work order and effective date notice for more details

When will I receive my first invoice?

During the first partial month, you will be invoiced for your usage at the end of the month. Beginning the first full month, you will be invoiced in advance the subscription fee at the beginning of each month. This monthly subscription fee pre-pays for the following month's subscription amount. If you do not use all 'prepaid' deliveries in a given month, any unused deliveries will roll over to be applied to any overages incurred during future months. If you exceed the number of prepaid deliveries in a given month, we will apply any rollover credits you may have. If there are still remaining deliveries, we will then invoice for each delivery above the prepaid and rollover amount at the same cost per delivery in a month-end invoice.

Glossary

Callback Number

The callback number is a phone number you provide to our system when recording a new message directly through the web platform. We refer to this recording option as the “Callback” method. The phone number you provide as the callback number will be contacted by our platform once the recording is initiated in the web interface. The callback number can be a mobile or landline number.

Caller Number

The caller number for a campaign is the phone number that will be displayed in the message waiting indicator screen of the end users mobile phone. The caller number should match the phone number recorded in the voicemail script. We suggest using a unique caller number for VoApps campaigns to determine the inbound response rates due to DirectDrop Voicemail. The caller number should be thought of as the caller ID number.

Campaign

A campaign is what you will create when you are ready to delivery DirectDrop Voicemails. It includes the caller number, message and input file containing phone numbers.

Campaign Target

The campaign target is the date and time (in your home time zone) that you would like your campaign to begin processing. Please keep in mind this does not guarantee the message will be delivered at this time, only that the campaign will begin processing records at this time. Please refer to the campaign creation page for options to override this setting by record using the optional "voapps_target_date" field within your input file.

Cancelled

VoApps result code 301. The campaign or individual record was canceled by the user before this record was able to be attempted.

Expired

VoApps result code 300. Either the time specified for the campaign start time was outside the state contact times of the area code provided or the record could not be processed before the end of state contact times.

Input file

This is the csv file uploaded for each campaign. It should contain headers and at least one field should include the header “number” or “phone_number”. For information on optional fields, please refer to the campaign creation screen in the web platform.

Message

The message is the actual recording of the voicemail script. This is the audio portion of your voicemail delivery. All messages must be in a .wav format.

Not a Valid US Number

VoApps result code 403. The phone number provided is outside the 50 U.S. states.

Not a Wireless Number

VoApps result code 401. The platform is only able to deliver to the voicemail platform of a mobile device. The number provided is not associated with a wireless number.

Not in Service

VoApps Result Code 405. The phone number provided is not in service and unable to accept voicemails.

Number or Phone_Number

The number for delivery. This refers to the phone numbers that will be contacted in your input files. You may also hear the consumer's individual number referred to as a "record".

Pending

VoApps result code 100. The voicemail is not yet in progress. The record/number is waiting for the campaign start time.

Refresh

When the campaign information is out of date on the "Campaign Progress" screen, you can refresh to see the updated information. The platform itself does not contain a refresh button, refresh here refers to refreshing the browser.

Restricted

VoApps result code 500. The record was not attempted because at the time, it violated one of the Restriction rules. You can set these rules in the Restrictions tab on the left.

Restricted - Frequency

VoApps result code 501. The record was not attempted because this attempt would exceed the account Restriction setting for number of attempts in a time period. You can set these rules in the Restrictions tab on the left.

Restricted - Geographical Region

VoApps result code 502. The record was not attempted because the area code of the number is located in a state that is restricted for the account. You can set these rules in the Restrictions tab on the left.

Restricted - Individual Number

VoApps result code 503. The record was not attempted because this number was entered to prohibit attempting in the account (individual DNC numbers). You can set these rules in the Restrictions tab on the left.

Restricted - WebRecon

VoApps result code 504. This number is prohibited due to its inclusion in WebRecon’s Litigious Consumer database of high-risk phone numbers.

Running

VoApps result code 101. The record is currently being processed. The record could be in the pre-processing scrub or an attempt to connect to the voicemail platform is in progress.

Successfully Delivered

VoApps result code 200. The message was successfully delivered to the voicemail platform.

Undeliverable

VoApps result code 404. The phone number provided was unable to be attempted. The number is likely too short, too long or contained an illegal NPA_NXX.

Unsuccessful Delivery Attempt

VoApps result code 400. We were unable to connect to the voicemail platform in order to deliver the message. This could be due to a number of variables: the voicemail box could be not set up, full or out of credits, or in our attempts we were unable to establish a strong enough connections to deliver.

UTC

Coordinated Universal Time. UTC is the time standard commonly used across the world, specifically in many web applications. UTC is expressed using a 24-hour clock and does not observe Daylight Saving Time.

Voicemail Full

VoApps Result Code 407. The voicemail box for the phone number provided is full and cannot accept more messages at this time.

Voicemail Not Setup

VoApps Result Code 406. The voicemail box for the phone number provided has not been setup.